"When a client needs someone to bring together disparate ideas, challenging personalities, and multiple motivations, I think of Terence. He's a stellar facilitator, communicator, and strategist. We've worked together on big and small client projects and Terence always brings a new idea, an attention to detail and a global perspective."
Kellie Mullens Former Global Media/Presentation Coach, Ogilvy
"We partnered with Terence recently on some tech-related research and we were very happy with the results. He provided us with clear and actionable insights. We highly recommend him to anyone looking for a research-driven AI strategy for their org."
John Mitchell CEO, Avatar Insights
Founder & Principal
Terence Milstead, PhD
Human-AI Systems Architect & Behavioral Insights Researcher
Terence Milstead is a human-AI systems architect and behavioral insights researcher who helps organizations implement generative AI in practical, strategic ways that are aligned with actual work processes — not just what vendors and analysts say should be happening.
His work focuses on helping leaders translate AI from abstract hype into real capability, better decisions, and measurable value. Drawing on experience spanning research, strategic communications, and consulting across both public and private sectors, Terence brings a disciplined, evidence-based lens to every engagement.
Second Mind Solutions grew out of a specific frustration: watching organizations invest seriously in AI — the tools, the licenses, the announcements — and then struggle to connect any of it to how work actually gets done. The gap was rarely about the technology. It was about the absence of a disciplined system for translating AI capability into workflow-level value. With a career built at the intersection of behavioral research, strategic communications, and organizational consulting, Terence started Second Mind to build that bridge — not through generic training or vendor-driven frameworks, but through rigorous, behavior-led systems designed around how real teams operate under real conditions.
In addition to his consulting practice, Terence serves as an Adjunct Lecturer in the Undergraduate Communications Program at The Wharton School, University of Pennsylvania.
- Founder and Principal, Second Mind Solutions, LLC
- Adjunct Lecturer, Undergraduate Communications Program at The Wharton School, University of Pennsylvania
- Former Head of User Experience Research, CODE PA — led the research team for a year-long enterprise AI adoption study with OpenAI across 14 state agencies; co-presented findings at the 2024 Code for America Summit
- Former Vice President, Ogilvy
- Former Head of Qualitative Insights, Storyline Strategies (Washington, D.C.)
- Research experience with Google, YouTube, OpenAI, and others
